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Melaina Hagerup

Meet

Melaina Hagerup

Marketing Virtual Assistant

Based in Austin, TX
|
With Trusty Oak since 2023

Tell me, what is it you plan to do with your one wild and precious life?

—Mary Oliver

Not Available
About Melaina

Melaina is a results-driven marketing and administrative assistant who loves empowering clients to engage their community and change the world. She is excellent at taking grandiose mission and vision statements and interpreting them into a brand story her clients can easily communicate in their online spaces to grow an engaged community of loyal followers. She uses her ability to break down big ideas into manageable next steps to help her clients clarify their brand story and create realistic marketing systems they can implement together. She also excels at helping her clients engage with their ideal clients online to create a beautiful online community.

Melaina has ten years of experience as an entrepreneur. As a wedding photographer and then a personal brand photographer with her husband, Melaina worked to create an engaging brand that attracted their ideal clients. She set up systems and client management workflows that communicated their brand story and grew their online community via their website, email newsletter, and social media accounts.

Melaina also has experience as a social media manager and administrative assistant for an online faith-based company. Here, she helped in the social media marketing strategy for their seasonal product launches and created content, managed, and engaged with their online community through their social media accounts. She also performed administrative tasks such as customer service, inbox management, and support for their online store, newsletter, and online course platform.

Her training as a spiritual director makes Melaina a great listener. She enjoys getting to know people and creating a community. She lives in Austin with her husband and two kids and has realized city life is the life for her. When she can find some small moments of free time, she enjoys reading the latest fiction recommended on #bookstagram or finding a new K-drama to watch.

Working Hours

Monday–Friday: 9 am–2 pm CST

Timezone

Central Time Zone

Support Skills

Marketing Skills

Sales Funnel Creation

Brand Story Creation and Strategy

Marketing Content Creation

Community Creation and Engagement

Social Media Management

 

Administrative Skills

Client Communication

Inbox Management

Newsletter Platform Management

Organization

Workflows and Systems Creation

Proof-reading and Editing

Industry Experience

Entrepreneur

Wedding

Photography

Online Makers and Teachers

Faith-based Online Communities

Software Experience

Social Media: (Instagram, Facebook, Twitter)

Social Media Management: (Later, Planoly)

Email Marketing Platforms: (Klaviyo, Flodesk, Mailchimp)

Canva

Zoom

G-Suite

Shopify

Mighty Networks

Slack

 

Melaina?

Why people love Trusty Oak

The Trusty Oak team has been instrumental in helping me build my career. From administrative support and social media management to business planning, Amber and the Trusty Oak team have all the resources and people strength that I need to be successful. When a business need arises, I can trust that Trusty Oak will have a number of options and solutions that will work within my budget and time frame.

Todd Merry Home of Hope Ministries

The Trusty Oak team has been instrumental in helping me build my career. From administrative support and social media management to business planning, Amber and the Trusty Oak team have all the resources and people strength that I need to be successful. When a business need arises, I can trust that Trusty Oak will have a number of options and solutions that will work within my budget and time frame.

Brandi R. Muñoz Principal Workforce Development Consultant, People Culture Consulting

My experience with TRUSTY OAK was wonderful…getting my website more organized and cohesive. Having someone else take a deeper look at my website was really helpful and inspiring — we literally gave it a whole new look and feel. This freed up my time to focus on other things that I don’t usually have time for. Hannah was always available when I needed her and had a lot of great ideas and brought a fresh new perspective to my marketing. I felt like I was in really good hands and can highly recommend TRUSTY OAK.

Pascal Simon Owner and Founder of Bake Austin

TRUSTY OAK rocks! I couldn’t be more pleased about the quality of work and their personal touch. With Amber as CEO, I can count on her to understand our needs, to be a great communicator, and a wonderful resource for us. I am continually impressed with how professional and capable TRUSTY OAK’s virtual assistants are. I highly recommend TRUSTY OAK to provide outstanding administrative assistance to organizations like ours.

Dona Raskin Founder of Austin Kids Can!

Working with TRUSTY OAK has been an absolute pleasure. After several failed attempts with other VA firms, I have finally found a responsive, trustworthy, dependable assistant…adding much more value than the bare bones inbox and calendar management I was looking for. If you’re looking for a fractional assistant you can trust from day one, I highly recommend you work with TRUSTY OAK.

Tim Hamilton Founder & CEO of Praxent, Austin, TX

My VA has done more for me in 20 hours of work than I’ve done in probably a year of just making things up on my own. That’s not a sales pitch, infomercial, or me being paid to say what I’m saying. It’s true. I’ve gotten a business card designed, a logo designed, website updated, streamlined for SEO, content written, colors and fonts changed, things I would have never thought about if I was doing this on my own.

Dave Bahr Founder and CEO, In-Sightful Living

Adulting is hard. Entrepreneuring is harder. I don’t know where I would be on either if Trusty Oak hadn’t come into my life when they did. Partnering with them has allowed me to scale my business, organize my life, and accomplish goals that would have been out of my reach without their support. Their team is diverse in skillset and background—over the years I have been able to lean on them for everything from scheduling and travel booking to bookkeeping and invoicing to process engineering and implementation. They are proactive, trustworthy, and receive an enthusiastic recommendation from me!

Ilana Zivkovich CEO, Werq

As an entrepreneur with several projects going in different directions, it’s hard to prevent some things from falling through the cracks. I’ve asked for a diverse list of tasks and they have done them all in stride, quickly, and way too politely. You can count on TRUSTY OAK to get things done fast and correctly, freeing you up to focus on building your business.

Clint Greenleaf Board Director, CEO, Entrepreneur, Content Expert, CPA

It took a while to open to the idea of a VA – as a new business owner, I thought I could do everything. Well, I was wrong! Letting go of the things I don’t know how to do, or don’t do well at all and handing them to TRUSTY OAK helped me immensely. They take care of my website and social media and much more, and leave me time as the business owner to do the stuff I’m good at.

Eyal Gallico Founder & IT Professional at TopMac, Austin, TX

I have worked with Amber on several website projects and her work is top notch. I am amazed by her attention to detail and her ability to drive a schedule. If you want something done well, and fast, TRUSTY OAK is what you are looking for!

Erika Heilman

Trusty Oak’s virtual assistant services have plugged a gap in our administrative needs and made my life easier during a year of hectic travel. Genny got up to speed quickly in understanding the nature of my work, and she’s efficient and professional in helping to manage complex calendaring and travel arrangements. This virtual arrangement has worked seamlessly for us!

Juila Freeland Fisher Director of Education Research, Clayton Christensen Institute

Working with the VAs at Trusty Oak, I am better equipped to scale and grow my business. Their varied skill sets help open up the Cabéza Advertising portfolio of services, allowing us to better serve our clients and improve our value proposition.

Hose Garcia CEO and Founder, Cabeza Advertising