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“Wherever you go, go with all your heart.” — Confucius
With over two decades of experience, Susan is a master of customer service, adept in managing emails, calendars, operations, and administration. Her expertise spans Marketplace Platforms like Amazon, Shopify, eBay, and Etsy, and she’s equally skilled in supporting back-office functions for insurance agencies. This versatility is complemented by her constant pursuit of learning and adapting to new industries.
As a virtual assistant, Susan has dedicated over eight years to supporting e-commerce businesses, playing a pivotal role in the growth and success of a startup venture. Her background is further enriched by thirteen years in the insurance industry, where she held management roles and maintained active P&C and Life/Health Licenses, showcasing her wide-ranging professional skills.
Beyond her professional achievements, Susan’s personal life is filled with joy and commitment. She is a devoted mother and wife, deeply involved in her daughter’s educational and creative activities, and an active volunteer in her community. Her love for adventure leads her to travel, enjoy the great outdoors, and participate in a competitive Dragon Boat team of breast cancer survivors, reflecting her resilience and team spirit.
Susan’s approach to life and work is characterized by patience, positivity, and a readiness to tackle challenges head-on. Her journey reflects a blend of professional excellence and a rich, fulfilling personal life.
Monday–Friday: normal biz hours
Eastern Time Zone
Client Retention
Business Operations Support
Data Organization
Data Entry
Amazon Platform Management
Research
Scheduling
Personal Assistance
Executive Assistance
Reporting
Insurance Support
E-Commerce
Amazon Seller Central
Insurance (Property & Casualty, Life & Health/Medicare)
Start-ups, Small Business & Solopreneurs
Scheduling & General Admin:
Calendly
Dropbox
Loom
CRM & Project Management:
HubSpot
Asana
Zoho
AMS360
Radiusbob
Email Marketing & Content Creation:
Adobe
Canva
Mailchimp
Zoho Campaigns
Marketplace Platforms:
Amazon Seller Central
Shopify
Shipstation
Etsy
Ebay