Mai Spriggs

Client Success Manager

With Trusty Oak Since May 2019

Contact Mai

With a lengthy background in customer-facing roles, Mai considers herself a customer advocate and places a high value on building and maintaining client relationships. Her experience in the software industry includes technical installation, project management and coordination, training of all types and levels, and account management. She enjoys working as part of a team that supports each other by offering assistance as necessary – because ultimately it means a better experience for the customer! Her role at Trusty Oak is to facilitate success for both our clients and our virtual assistants.

Mai is originally from Michigan but fell in love with the Texas hill country on a work trip. She now splits her time between Austin and San Antonio, always planning the next big adventure!

Core Competencies:

  • Customer Service
  • Relationship Management
  • Software Implementation
  • Technical Support
  • Streamlining Processes
  • Microsoft Office Suite
  • Verbal and Written Communication

Working Knowledge:

  • Project Management
  • CRM and Communication Software
  • HTML
  • CyberSecurity
  • Online Learning, SaaS
  • Data Entry

 

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